Privacy Policy

This privacy policy explains how All Hours Plumbing & Gas handles contact details and enquiry information from this website, phone calls, emails and WhatsApp messages.

Information we collect

If you call, email, WhatsApp or send an enquiry, we may collect your name, phone number, email address, postcode or area, property access details, photos you choose to send, and details of the plumbing, boiler, gas or heating problem.

How we use information

We use this information to respond to enquiries, assess urgency, arrange attendance, diagnose issues, provide quotes, complete work, keep service records and communicate about the job requested.

Email and website enquiries

Callback requests sent through this website collect the details you submit in the form, including your name, phone number, postcode or area, message and the page you sent the request from. The request is emailed to All Hours Plumbing & Gas so the team can respond to the job enquiry. The website email route may use an email delivery processor such as Resend to send the message.

Website callback forms and emails are for non-urgent enquiries only. For active leaks, urgent plumbing or heating issues, call All Hours directly. For a suspected gas leak, call the National Gas Emergency Service immediately on 0800 111 999.

WhatsApp and photos

If you send photos by WhatsApp, only send images relevant to the plumbing or heating issue. Avoid including private documents, people or unnecessary personal information in photos.

Sharing information

We do not sell personal information. Details may be shared with engineers, suppliers, email providers or professional advisers only where needed to provide the service, operate the website, keep records or meet legal obligations.

Keeping information

Job and enquiry records may be kept where needed for customer service, accounting or legal reasons. You can ask about the information held about you using the contact details below.

Contact

For privacy questions, email info@allhoursplumbingandgas.com, use the website callback request or call 07824 842721.